Online Administrator

Join our dynamic team at Marketplace Indonesia ID as an Online Administrator and become an essential part of our digital marketplace ecosystem. This remote position offers the flexibility to work from home while directly supporting our growing customer base through our online platform. As an Online Administrator, you will be the first point of contact for our customers, ensuring a seamless and efficient user experience.

Our platform is a thriving hub for buyers and sellers, and we are committed to providing top-notch customer service. With your expertise in managing online interactions and resolving customer queries, you will play a crucial role in maintaining our platform's reputation for excellence. This is your chance to leverage your skills in a fast-paced, innovative environment and make a meaningful impact on the digital marketplace landscape.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and complaints, ensuring timely and effective resolutions.
• Provide excellent customer service through various communication channels, including email, live chat, and social media.
• Utilize customer relationship management (CRM) software to track and manage customer interactions.
• Assist in troubleshooting technical issues and escalating complex problems to the relevant teams.
• Collaborate with other departments to ensure a seamless customer experience.
• Monitor and analyze customer feedback to identify areas for improvement.
• Maintain accurate and up-to-date customer records.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proficient in using CRM software, such as Salesforce or HubSpot.
• Excellent written and verbal communication skills in Indonesian.
• Strong problem-solving and multitasking abilities.
• Ability to work independently and as part of a team.
• Familiarity with e-commerce platforms and online marketplaces is a plus.
• Bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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