IT Support & Infrastructure Officer

Join SCCR Indonesia as our IT Support & Infrastructure Officer and play a pivotal role in maintaining and optimizing the technological backbone of our campus. In this dynamic position, you will ensure that all computer devices, networks, learning support systems, and other IT infrastructure are running smoothly and securely. Located in Gunungpati, Semarang, this role offers a unique opportunity to contribute to a vibrant educational environment while advancing your IT career.

As an IT Support & Infrastructure Officer at SCCR Indonesia, you will be responsible for troubleshooting and resolving technical issues, configuring and maintaining network devices, and ensuring the security and integrity of our IT systems. You will work closely with faculty, staff, and students to provide timely and effective support, leveraging tools like ServiceNow, Microsoft 365, and various network management software. This role is ideal for a professional with a strong background in IT support and infrastructure management, seeking to make a tangible impact in an educational setting.

📋 Tanggung Jawab Pekerjaan

• Provide level 1 and level 2 IT support to faculty, staff, and students, ensuring minimal downtime and maximum productivity.
• Install, configure, and maintain network devices, including routers, switches, and firewalls.
• Monitor and maintain server and storage systems, ensuring high availability and performance.
• Implement and manage security protocols to protect against cyber threats and data breaches.
• Conduct regular system audits and performance reviews to identify areas for improvement.
• Collaborate with IT teams to implement new technologies and solutions that enhance the campus IT infrastructure.
• Develop and maintain comprehensive documentation for IT processes and procedures.
• Stay up-to-date with the latest IT trends and technologies, and recommend improvements to the IT department.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support and infrastructure management.
• Certifications such as CompTIA A+, CompTIA Network+, or Cisco CCNA are a plus.
• Strong knowledge of network protocols, operating systems, and IT security best practices.
• Proficient in using IT support tools like ServiceNow, Microsoft 365, and various network management software.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills to work effectively with a diverse team.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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