Video Banking Officer (English)

PT. Infomedia Nusantara (Telkom Group) Site Jogja & Semarang is looking for a Video Banking Officer (English) to join our team in DI Yogyakarta. In this role, you will be the face of our bank, providing exceptional customer service through video calls. You will handle customer inquiries, resolve issues, and ensure a smooth banking experience. This is a great opportunity to grow your career in the banking industry with a company that values your skills and dedication.

As a Video Banking Officer, you will use tools like Zoom or Microsoft Teams to conduct video calls with customers. You will need to be proficient in English to communicate effectively. This role offers unlimited incentives, making it a rewarding position for the right candidate.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service through video calls
• Handle customer inquiries and resolve issues
• Use video call tools like Zoom or Microsoft Teams
• Maintain accurate records of customer interactions
• Follow up with customers to ensure their satisfaction
• Adhere to bank policies and procedures
• Participate in team meetings and training sessions
• Contribute to the team's performance goals

🎓 Kualifikasi & Syarat

• Proficient in English (both spoken and written)
• Experience in customer service or a related field
• Familiarity with video call tools like Zoom or Microsoft Teams
• Ability to work under pressure and meet deadlines
• Strong communication and interpersonal skills
• Computer literate with experience in using Microsoft Office
• Willingness to travel within DI Yogyakarta
• Ability to work in a team environment

🛠️ Keahlian

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