Chat and Email Support Representative (Project-based)

Join Global Administrators Inc. as a Project-based Chat and Email Support Representative and kickstart your career in customer service! This is a fantastic opportunity to work in a dynamic environment, providing top-notch support to clients via chat and email. With Global Administrators Inc., you'll be part of a team that values your growth and development, offering training and resources to help you succeed. Located in the vibrant city of Denpasar, you'll enjoy a great work-life balance while contributing to our mission of delivering exceptional customer service.

As a Chat and Email Support Representative, you'll handle incoming customer inquiries, resolve issues, and ensure customer satisfaction. You'll use tools like Zendesk and Intercom to manage and track support tickets efficiently. This role is perfect for someone looking to gain hands-on experience in customer service, with the potential for long-term employment.

Join us and be part of a team that's committed to excellence and innovation. We offer a competitive salary, flexible working hours, and a supportive work environment. If you're passionate about helping others and eager to build a career in customer service, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Provide timely and accurate responses to customer inquiries via chat and email.
• Resolve customer issues and ensure a high level of customer satisfaction.
• Use Zendesk and Intercom to manage and track support tickets efficiently.
• Maintain detailed records of all customer interactions.
• Collaborate with the team to improve support processes and customer experiences.
• Stay updated with industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills.
• Adhere to company policies and procedures to ensure a professional and efficient work environment.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service, preferably in a similar role.
• Proficient in using Zendesk and Intercom for customer support.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset and a passion for helping others.
• Basic computer skills and familiarity with Microsoft Office Suite.
• Willingness to work in a dynamic and fast-paced environment.

🛠️ Keahlian

Lowongan Terkait